ServiceNow Certified Implementation Specialist — Discovery practice questions

1. Question 1 of 25

   A CMDB Administrator would like to minimize stale CIs in the CMDB. Which CMDB Health Dashboard scorecard displays this information?

   • ACorrectness
   • BCompliance
   • CCompleteness

   Show answer

   Correct answer: A

   How others answered

   • A100%

2. Question 2 of 25

   The CMDB Administrator has set-up two Dynamic Reconcilliation Rules within the ServiceNow Production Instance. The ‘Server’ class has a Dynamic Reconciliation Rule of largest value for the RAM field. The ‘Windows Server’ class has a Dynamic Reconciliation Rule of most reported for the RAM field.

   

   Given the above data in the Multisource CMDB, which value would be added to the CMDB for RAM for a ‘Server’ CI?

   • A4.096 MB
   • B8.192 MB
   • C2.048 MB

   Show answer

   Correct answer: B

   How others answered

   • B92%
   • A8%

3. Question 3 of 25

   In a company there is a need to understand the CSDM maturity level needed. Different stakeholders listed a number of use cases that they expect over time. Which use case requires information objects?

   • AThe Event Operations team wants to automate their events into incident for operational actions.
   • BThe Business Service Management team wants to understand the operational impact for their consumer parties.
   • CThe Customer Service team wants to onboard pro-active case management.
   • DThe SecOps team wants to understand the operational risk in the Business Application context.
   • EThe Asset Management wants to understand to asset life cycle compliancy in a Business Application context.

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   Correct answer: D

   How others answered

   • D83%
   • E8%
   • C8%

4. Question 4 of 25

   Select 2

   A CMDB Administrator has built a number of Technology Management Service Offerings (Technical Service Offerings) based on Dynamic CI Groups to better maintain group alignment for the member CI. Which Groups are synced to CIs from the offering that has a relationship to a Dynamic CI Group? (Choose two.)

   • AApproval Group
   • BManaged by Group
   • CSupport Group
   • DOwned by Group

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   Correct answer: B, C

   How others answered

   • BC92%
   • CD8%

5. Question 5 of 25

   A Platform Owner is collaborating with stakeholders in the manufacturing industry to align their CIs with the CSDM 5 framework. They need to map production line monitoring systems to the appropriate CSDM domain. Which CSDM 5 domain does the Platform Owner use?

   • ABuild and Integration (Build)
   • BService Delivery (Manage Technical)
   • CService Consumption (Sell/Consume)
   • DDesign and Planning (Design)
   • EFoundation

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   Correct answer: B

   How others answered

   • B80%
   • D20%

6. Question 6 of 25

   A CMDB Administrator needs to import external data into the CMDB. As the CMDB Administrator wants to reduce the risk for creating duplicates and to update information from unauthorized sources, it has to be ensured that the Identification and Reconciliation API will not be bypassed. What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?

   • AIntegrationHub ETL
   • BTable API (REST API or SOAP API)
   • CImport Sets and Transform Maps

   Show answer

   Correct answer: A

   How others answered

   • A90%
   • C10%

7. Question 7 of 25

   Where can a CMDB 360/Multisource CMDB Saved Query be viewed and created in the CMDB Workspace?

   • ASaved queries window on the Insight tab
   • BCMDB Query Builder
   • CCoverage window on the CMDB 360 tab
   • DSaved queries window on the CMDB 360 tab

   Show answer

   Correct answer: D

   How others answered

   • D100%

8. Question 8 of 25

   A new custom class is needed to reflect a new application being managed in the CMDB. Which roles are minimally needed to add this custom CI class?

   • AA cmdb_inst_admin and personalize_form
   • Bitil_admin and personalize_form
   • Cdata_classification_admin and personalize_dictionary
   • Dsn_cmdb_admin and personalize_dictionary

   Show answer

   Correct answer: D

   How others answered

   • D100%

9. Question 9 of 25

   A development team is working on a project and an application will be deployed to many servers. There will be several security requirements that must be checked to adhere to lawful compliance because the application will be holding customer personal data (PII and PCI). Where in the CSDM does the development team look to store the information that will be used to satisfy the audits?

   • ATechnology Management Service Offerings (Technical Service Offerings) and Dynamic CI Groups
   • BBusiness Applications and Information Objects
   • CCustomer Service Offerings and Databases

   Show answer

   Correct answer: B

   How others answered

   • B100%

10. Question 10 of 25

    An organization is changing data centers and needs to know the consequences of the planned changes. How can Application Service mapping be used as part of Change Management?

    • ATo understand the physical location of CIs
    • BTo identify which devices will go offline first
    • CTo understand the business impact of CIs

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    Correct answer: C

    How others answered

    • C100%

11. Question 11 of 25

    A Configuration Manager has configured a multiple data sources which are all authorized to update the same class and the same set of class attributes in the CMDB. What can the Configuration Manager do to control which data source should be authoritative source of truth for a specific class of set of class attributes?

    • AAssign a priority to each data source in the reconciliation rules
    • BManually run the data source updates in the correct order
    • CConfigure data refresh rules with a specific time period
    • DAssign a run order to each data source in the identification rules

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    Correct answer: A

    How others answered

    • A100%

12. Question 12 of 25

    A CMDB Administrator is asked to clean up the CMDB duplicates. What is the preferred way to manage this task?

    • AMy Tasks in the Application Navigator
    • BThe de-duplication task module
    • CThe de-duplication dashboard on the CMDB workspace

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    Correct answer: C

    How others answered

    • C100%

13. Question 13 of 25

    What is the relationship between an application and a server?

    • AApplication>Used by::Uses>Server
    • BApplication> Uses::Used by>Server
    • CApplication>Runs::Runs On>Server
    • DApplication>Runs on::Runs>Server

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    Correct answer: D

    How others answered

    • D56%
    • C44%

    Only 56% agreed on this answer — treat it as contested rather than settled.

14. Question 14 of 25

    A customer’s CMDB is aligned to the CSDM Walk stage. What benefit is provided by the CMDB?

    • AEnables impact assessments for incident, problem, and change on Business Services
    • BImproves the implementation velocity of APM Foundation for future business application rationalization
    • CAllows for additional stratification of Technical team’s support structure along the lines of OLAs and commitments

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    Correct answer: C

    How others answered

    • C55%
    • A40%
    • B5%

    Only 55% agreed on this answer — treat it as contested rather than settled.

15. Question 15 of 25

    Where can an administrator perform Natural Language Queries (NLQ)?

    • ACMDB Data Manager
    • BCI Class Manager
    • CCMDB Workspace
    • DCMDB Health Dashboard

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    Correct answer: C

    How others answered

    • C100%

16. Question 16 of 25

    A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other one was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application. How does the Administrator use the Duplicate CI Remediator to resolve this issue?

    • ARetain the manually imported CI, and delete the discovered CI
    • BMerge the two CIs automatically, retaining all attributes from the discovered CI
    • CRetain the discovered CI, but merge the relationship from the manually imported CI
    • DRetain the discovered CI, and delete the manually imported CI

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    Correct answer: C

    How others answered

    • C100%

17. Question 17 of 25

    Select 2

    Which CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules. Which are available ‘Dynamic Rule Types’ within the ‘Create Reconciliation Rule’ wizard? (Choose two.)

    • ALast Updated
    • BSmallest Value
    • CLast Created
    • DMost Reported

    Show answer

    Correct answer: B, D

    How others answered

    • BD74%
    • AD26%

    Only 74% agreed on this answer — treat it as contested rather than settled.

18. Question 18 of 25

    The following identification rule for a CI class has been defined:

    

    Two new CI records are imported into the hardware class of the CMDB: CI1: The name of this CI record matches the name of an existing CI record in the CMDB. CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMDB. Which is correct based on the identification rule and the imported CI records?

    • ACI1 will be inserted as new record and CI2 will be updated with matching record.
    • BCI1 will be updated with matching record and CI2 will be inserted as new record.
    • CCI1 and CI2 both will be updated with matching records.
    • DCI1 and CI2 both will be inserted as new records.

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    Correct answer: B

    How others answered

    • B100%

19. Question 19 of 25

    A healthcare provider faces a critical incident affecting its patient management system. The provider needs to determine the users impacted to mitigate disruption effectively. Which CSDM-related data should they leverage?

    • AIncident history of similar CIs
    • BApplication Service environment attribute
    • CService Offerings by Department or Location
    • DAffected CI [task_ci] related list

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    Correct answer: C

    How others answered

    • C100%

20. Question 20 of 25

    A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months. Which recommended action does the Administrator take in Data Manager?

    • ACreate a business rule
    • BCreate an archive policy
    • CCreate a scheduled job

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    Correct answer: B

    How others answered

    • B100%

21. Question 21 of 25

    User endpoint devices are imported into the CMDB and populate the ‘Assigned to’ [assigned_to] field on the Computer [cmdb_ci_computer] CI. The Asset team puts in a request for the Configuration Analysts to populate the ‘Assigned to’ field on the related Asset. What action does a Configuration Analyst take to achieve this in an automated way?

    • AUse the Asset-CI Field Mapping module to create a new rule to replicate the ‘Assigned to’ value between the asset and associated CI
    • BHide the ‘Assigned to’ field on the asset record and create a new field that dot walks to the related CI to get the ‘Assigned to’ value
    • CConfigure a business rule on the computer table to use a script to populate the ‘Assigned to’ filed on the asset based on insert or update in the computer class ‘Assigned to’ field

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    Correct answer: A

    How others answered

    • A100%

22. Question 22 of 25

    A CMDB Administrator wants to improve data quality related to the CSDM. Which action should the Administrator take to meet this goal?

    • AUse the default configured CMDB Health Dashboard
    • BStart the ServiceNow Health Scan
    • CUse the CSDM Data Foundation Dashboard

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    Correct answer: C

    How others answered

    • C100%

23. Question 23 of 25

    A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered using ServiceNow Discovery. During the discovery process, if existing Server [cmdb_ci_server] records are reclassified into the Linux [cmdb_ci_linux_server] and Windows Server [cmdb_ci_win_server] classes, which reclassification operation occurred?

    • AClass Upgrade
    • BClass Downgrade
    • CClass Switch

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    Correct answer: A

    How others answered

    • A100%

24. Question 24 of 25

    The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch. What must be configured to achieve this goal?

    • ACertification Policies, Data Filters, Scheduled Jobs
    • BStale, Orphan, Duplicate
    • CCertification Filter, Certification Template, Audit
    • DTechnical Service Offerings, Dynamic CI Groups, CMDB Groups

    Show answer

    Correct answer: C

    How others answered

    • C81%
    • A19%

25. Question 25 of 25

    A Configuration Manager wants to use the Unified Map. Where would it be accessed?

    • ACMDB Data Manager
    • BCI Class Manager
    • CCMDB Workspace

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    Correct answer: C

    How others answered

    • C100%

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CIS-DF practice, question 1 of 25