ServiceNow Certified Implementation Specialist — Human Resources practice questions

1. Question 1 of 25

   What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?

   • AHR Manager [sn_hr_core.manager]
   • BHR Agent [sn_hr_core.agent]
   • CCore Admin [sn_core.admin]
   • DHR Admin [sn_hr_core.admin]

   Show answer

   Correct answer: D

   How others answered

   • D100%

   Explanation

   HR Fund > Access to Confidential Information is Restricted Some HR profile information, such as Department, is synchronized between the User [sys_user] and HR Profile [hr_profile] tables. Updating information in one record automatically applies the updates to the other. After the HR application is configured and ready to go live, the HR Admin role may be removed from the System Administrator. When the HR Admin role is removed from the Admin role, the System administrator can still view the HR Profile record from the user record, but they will only see the information that is also visible on the User table. The confidential fields, like Beneficiaries, are visible only to HR professionals.

   Adapted from community discussion by LindoService · 2025-02-20 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 1 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. L

      LindoService

      2025-02-20

      Selected D2 upvotes

      HR Fund > Access to Confidential Information is Restricted Some HR profile information, such as Department, is synchronized between the User [sys_user] and HR Profile [hr_profile] tables. Updating information in one record automatically applies the updates to the other. After the HR application is configured and ready to go live, the HR Admin role may be removed from the System Administrator. When the HR Admin role is removed from the Admin role, the System administrator can still view the HR Profile record from the user record, but they will only see the information that is also visible on the User table. The confidential fields, like Beneficiaries, are visible only to HR professionals.

   2. K

      kevinnchristian

      2024-10-04

      1 upvote

      Correct: D https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-resources/task/t_HRRemoveAdminRole.html

2. Question 2 of 25

   How can HR Tasks be marked as optional?

   • ASet Optional to True on the HR Task Template
   • BSet Optional to True on the Activity Set
   • CTasks cannot be optional
   • DSet Optional to True on the HR Case form

   Show answer

   Correct answer: A

   How others answered

   • A100%

   Explanation

   HR Fundamentals ebook page 112: HR Templates populate fields on an HR Case or Task automatically. HR tasks may be flagged as optional.

   Adapted from community discussion by MarlyB · 2024-06-13 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 2 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. M

      MarlyB

      2024-06-13

      Selected A2 upvotes

      HR Fundamentals ebook page 112: HR Templates populate fields on an HR Case or Task automatically. HR tasks may be flagged as optional.

   2. K

      kevinnchristian

      2024-04-04

      1 upvote

      Correct: A https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-resources/task/configure-hr-task-template.html

3. Question 3 of 25

   In Employee Document Management, which of the following statements is true for legal holds?

   • ALegal Holds are permanent and cannot be removed
   • BLegal Holds may be placed on a group of HR profiles
   • CLegal Holds may be placed on either a Document Type or an individual employee’s HR Profile
   • DLegal Holds may be manually placed on individual employee documents

   Show answer

   Correct answer: C

   How others answered

   • C100%

   Explanation

   HR Implementation ebook page 138: Legal Holds may be placed on an entire Document Type or on an employee's HR Profile to prevent documents from being edited or purged

   Adapted from community discussion by MarlyB · 2024-06-13 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 3 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. M

      MarlyB

      2024-06-13

      Selected C2 upvotes

      HR Implementation ebook page 138: Legal Holds may be placed on an entire Document Type or on an employee's HR Profile to prevent documents from being edited or purged

   2. K

      kevinnchristian

      2024-04-04

      1 upvote

      Correct: C https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/concept/exploring-employee-document-management.html

4. Question 4 of 25

   What role is required at a minimum, to access the Lifecycle Events Cases View Dashboard?

   • AHR Basic [sn_hr_core basic]
   • BHR Case Reader [sn_hr_le.case_reader]
   • CLE Admin [sn_hr_le.admin]
   • DHR Admin [sn_hr_core.admin]

   Show answer

   Correct answer: B

   How others answered

   • B75%
   • C25%

   Explanation

   Check your PDI, Access this Dashboard, then select "Share". You will see message that indicates sn_hr_le.case_reader is a role that can access. ANSWER is B

   Adapted from community discussion by CLowe · 2023-10-26 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 4 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. C

      CLowe

      2023-10-26

      5 upvotes

      Check your PDI, Access this Dashboard, then select "Share". You will see message that indicates sn_hr_le.case_reader is a role that can access. ANSWER is B

   2. Y

      Yumeng1997

      2024-09-09

      Selected B2 upvotes

      This dashboard is restricted to the following roles: sn_hr_le.activity_reader, sn_hr_le.case_reader

   3. C

      CLowe

      2023-10-26

      1 upvote

      https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/reference/components-installed-with-enterprise-onboarding-and-transitions.html This suggests that answer is C: LE Admin

   4. S

      sagie

      2024-04-30

      1 upvote

      B is correct, check roles in your instance after downloading HR Lifecycle Event

5. Question 5 of 25

   What identifies data from HRSD to push to a third-party HR application?

   • AHR Inbound Schema Mapping
   • BHR Outbound Schema Mapping
   • CHR Webservices
   • DHR Service Mapping

   Show answer

   Correct answer: B

   How others answered

   • B100%

   Explanation

   HR Implementation ebook page 176: with an outbound integration, data is pushed from the HR tables or HR service in HRSD to the third-party HR management system. The HR outbound schema mappings map the data from the source tables to the fields in the target system.

   Adapted from community discussion by MarlyB · 2024-06-14 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 5 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. M

      MarlyB

      2024-06-14

      Selected B2 upvotes

      HR Implementation ebook page 176: with an outbound integration, data is pushed from the HR tables or HR service in HRSD to the third-party HR management system. The HR outbound schema mappings map the data from the source tables to the fields in the target system.

   2. K

      kevinnchristian

      2024-04-04

      2 upvotes

      Correct: B https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/human-resources/task/hr-outbound-schema-mapping-for-hr-management-system.html

6. Question 6 of 25

   When configuring the Onboarding Lifecycle Event, the HR Admin did not select an Audience for the 'Select a Desk' task. If a remote employee is being onboarded. how does the system handle this task?

   • AThe Lifecycle Event rescind process will be triggered
   • BThe activity will be skipped
   • CThe Lifecycle Event will be canceled
   • DThe activity will be triggered and must be manually closed

   Show answer

   Correct answer: D

   How others answered

   • D100%

   Explanation

   If no audience record is selected, then the activity for the activity to trigger in the case. The audience criteria for an activity set applies first. When the audience criteria is met, the activity set executes. The audience at the activity level is then checked and executed. You cannot set an audience for activity sets that have a trigger type of Rescind.

   Adapted from community discussion by foolishsoul4556 · 2024-06-20 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 6 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. F

      foolishsoul4556

      2024-06-20

      Selected D2 upvotes

      If no audience record is selected, then the activity for the activity to trigger in the case. The audience criteria for an activity set applies first. When the audience criteria is met, the activity set executes. The audience at the activity level is then checked and executed. You cannot set an audience for activity sets that have a trigger type of Rescind.

   2. K

      kevinnchristian

      2024-04-04

      3 upvotes

      Correct: D https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/task/configure-hr-lifecycle-event-activity.html

   3. O

      OyaO

      2024-04-26

      Selected D2 upvotes

      if there isn't an audience record, the activity is triggered

7. Question 7 of 25

   Scenario: Alex is a member of the HR Tier 1 group which grants him the HR Basic [sn_hr_core.basic] role. He is going to be out of the office for a few days and wants to use granular delegation to allow his friend Amy to complete his tasks. Amy is not yet a member of any HR groups, but hopes to transfer into HR one day. Will granular delegation work for this purpose?

   • AYes. Granular delegation will automatically grant the necessary roles
   • BYes. Granular delegation will automatically add Amy to the HR Tier 1 group where she will inherit the role.
   • CPartially. Granular delegation will allow Amy access to the HR Tasks, but not to the HR Case itself.
   • DNo. Granular delegation does not change a delegate's access to records.

   Show answer

   Correct answer: D

   How others answered

   • D100%

   Explanation

   Answer is D. Page 152 of Implementation ebook (Tokyo) - "granular delegation does not change a delegate's access to records"

   Adapted from community discussion by WendyH · 2024-03-22 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 7 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. C

      CLowe

      2023-10-26

      4 upvotes

      Answer is D. Page 160 of eBook (Rome)... "granular delegation does not change a delegate's access to records"

   2. M

      MrBravo

      2023-09-29

      1 upvote

      B is correct. "Granular delegation allows employees to delegate their tasks to other employees for specific date and time ranges based on delegation rules. Granular delegation provides the ability to delegate specific records by table and condition. It also allows admins to delegate approvals and/or task assignments for task tables they administer." Source: https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/employee-service-management/granular-delegation/concept/granular-delegation.html

   3. 1

      1ce8087

      2024-09-25

      Selected D1 upvote

      100% D Servicenow Docs: Important: Granular delegation does not change a delegate's access to records. To access records, a delegate must already have the necessary roles. For example, to delegate task records, a delegate must have a role such as itil to access the Task table and its extensions.

   4. W

      WendyH

      2024-03-22

      2 upvotes

      Answer is D. Page 152 of Implementation ebook (Tokyo) - "granular delegation does not change a delegate's access to records"

8. Question 8 of 25

   Select 2

   If all Can Edit Journey permissions are selected on the Journey configuration, which of the following users are allowed to make changes to the existing Journey? (Choose two.)

   • AThe journey owner
   • BThe employee
   • CThe mentor
   • DThe admin

   Show answer

   Correct answer: A, C

   How others answered

   • AC100%

   Explanation

   https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/human-resources/reference/jny-dsgnr-user-permission-ref.html Can edit journey: Allows a user to modify a journey. Managers can enable mentors to modify an employee's journey. Correct: AC

   Adapted from community discussion by Swiper · 2024-01-12 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 8 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. S

      Swiper

      2024-01-12

      Selected A, C2 upvotes

      https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/human-resources/reference/jny-dsgnr-user-permission-ref.html Can edit journey: Allows a user to modify a journey. Managers can enable mentors to modify an employee's journey. Correct: AC

   2. O

      OyaO

      2024-04-26

      Selected A, C1 upvote

      from the implementation training book: "Additional Journey editing can be allowed during Journey configuration. This allows custom tasks to be added to a journey by the Journey owner and designated mentor."

   3. 1

      1ce8087

      2024-09-25

      Selected A, C1 upvote

      A. The journey owner C. The mentor In Journey Configuration form there are 2 tabs, one is "Journey owner Persmission" and one is "Mentor Permission".

9. Question 9 of 25

   Select 3

   What are the functions of a journey template owner? (Choose three.)

   • AManage the order and flow of the journey stages and tasks
   • BCreate task templates for their audience in a simple, user-friendly experience
   • CAdd owners and approvers to journey configurations
   • DChange only the task templates that they own
   • EMaintain oversight of journey templates and approval flows

   Show answer

   Correct answer: A, B, D

   How others answered

   • ABD67%
   • ABC33%

   Only 67% agreed on this answer — treat it as contested rather than settled.

   Explanation

   Journey template owners, who are enabled to manage and create journeys templates for assigned audiences, can do the following actions: Create task templates for their audience in a simple, user-friendly experience. Change only the task templates that they own. Manage the order and flow of the journey stages and tasks. So it's ABD

   Adapted from community discussion by Ak_CSA · 2024-07-30 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 9 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

   1. A

      Ak_CSA

      2024-07-30

      Selected A, B, D2 upvotes

      Journey template owners, who are enabled to manage and create journeys templates for assigned audiences, can do the following actions: Create task templates for their audience in a simple, user-friendly experience. Change only the task templates that they own. Manage the order and flow of the journey stages and tasks. So it's ABD

   2. M

      mailnafora

      2024-08-12

      1 upvote

      According to docs: Journey owner Maintain plan configurations and initiate the approval workflow for plan configuration. Update and publish changes to plan configurations. Create and change task templates for your audience. Add or update stages in a journey. https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/concept/jny-process-owners-maint.html I don’t know how to answer it correctly :).

10. Question 10 of 25

    How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?

    • AAll employees will see the same information
    • BClient roles automatically limit what is visible to employees
    • CUsing User Criteria
    • DUsing HR Criteria

    Show answer

    Correct answer: D

    How others answered

    • D100%

    Explanation

    I think answer should be : D HR criteria defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria.

    Adapted from community discussion by som_420 · 2023-09-10 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 10 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. S

       som_420

       2023-09-10

       Selected D4 upvotes

       I think answer should be : D HR criteria defines the audience for HR content, services, or cases. You can make information available to or create an HR case for specific groups, individuals, or to all employees using HR criteria.

    2. M

       MarlyB

       2024-06-12

       Selected D1 upvote

       HR Fundamentals ebook page 110: HR Criteria are sets of filters used to define the audience for HR content or Bulk HR Cases. HR Criteria may be used to determine what an employee sees on the Employee Center Pro.

    3. D

       Dela803

       2024-02-22

       Selected D1 upvote

       user criteria is used for knowledge Article Access VA HR criteria is use for Portal access. D is correct

    4. D

       Dela803

       2024-02-22

       1 upvote

       D user cariteria is used for knowledge Article Access VA HR criteria is use for Portal access.

11. Question 11 of 25

    When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?

    • AUsing the maximum file upload size in megabytes Security policy
    • BUsing the file upload size system property
    • CUsing the maximum file upload size in megabytes field in the Employee Document Properties
    • DUsing the maximum file upload size business rule

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    y default, the maximum size of a document allowed is 30 MB. The default can be changed from the Maximum file upload size in megabytes field in Employee Document Properties.

    Adapted from community discussion by benny888 · 2024-09-25 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Question 11 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. B

       benny888

       2024-09-25

       Selected C2 upvotes

       y default, the maximum size of a document allowed is 30 MB. The default can be changed from the Maximum file upload size in megabytes field in Employee Document Properties.

    2. S

       snmaster

       2024-11-09

       Selected C1 upvote

       https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/human-resources/reference/employee-doc-properties.html

12. Question 12 of 25

    When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?

    • AForm [sys_ui_form]
    • BMetric Result [asmt_metric_result]
    • CQuestion Answer [question_answer]
    • DHR Case [sn_hr_core_case]

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    HR Implementation ebook page 185: Because questions on the employee form are built using the survey designer, the answers collected are saved to the Metric Result table

    Adapted from community discussion by MarlyB · 2023-12-12 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Question 12 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. M

       MarlyB

       2023-12-12

       Selected B3 upvotes

       HR Implementation ebook page 185: Because questions on the employee form are built using the survey designer, the answers collected are saved to the Metric Result table

    2. B

       benny888

       2024-09-25

       Selected B1 upvote

       Since Employee Forms use Surveys; https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/human-resources/task/configure-hr-employee-form.html

13. Question 13 of 25

    If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

    • AAdd the Delegated Developer role to your User record
    • BFrom the User dropdown in the banner, elevate your role to security_admin
    • CManually add the security_admin role to your User record
    • DNothing would need to be done

    Show answer

    Correct answer: B

    How others answered

    • B86%

    Explanation

    Correct answer is B! You can't manually assign security_admin role without having the security_admin role itself and to have it yous should first Elevate role

    Adapted from community discussion by zebbie · 2023-04-03 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 13 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. L

       LQMH

       2023-04-07

       4 upvotes

       Correct answer is B. You must elevate tole to security_admin.

    2. Z

       zebbie

       2023-04-03

       3 upvotes

       Correct answer is B! You can't manually assign security_admin role without having the security_admin role itself and to have it yous should first Elevate role

    3. S

       Shroop

       2024-07-11

       Selected B1 upvote

       You can’t do ACLs without elevating to security admin and you cannot just add security admin to yourself.

14. Question 14 of 25

    When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?

    • AThe Document field type on the PDF Template Mappings record
    • BThe Preview value field on the PDF Template Mappings record
    • CThe Mapping field on the PDF Template Mappings record
    • DThe Document field on the PDF Template Mappings record

    Show answer

    Correct answer: C

    How others answered

    • C82%
    • A18%

    Explanation

    In the PDF Document Template record, you'll find a related list called "Field Maps". Here, you can create new records to map each PDF form field to a ServiceNow field. You do this by specifying the PDF form field's name and selecting the corresponding ServiceNow field.

    Adapted from community discussion by mSimrat · 2024-07-28 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Question 14 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. L

       Lucky62

       2023-12-19

       Selected C3 upvotes

       C is correct https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/task/PDFTemplateMapping.html

    2. H

       hrsd_geek

       2023-11-23

       3 upvotes

       correct answer is C ; mapping field - Field that maps information into your document. https://docs.servicenow.com/en-US/bundle/utah-employee-service-management/page/product/human-resources/task/edit-pdf-mappings.html

    3. M

       mSimrat

       2024-07-28

       2 upvotes

       In the PDF Document Template record, you'll find a related list called "Field Maps". Here, you can create new records to map each PDF form field to a ServiceNow field. You do this by specifying the PDF form field's name and selecting the corresponding ServiceNow field.

    4. O

       OyaO

       2024-04-26

       Selected C1 upvote

       From the fundemantals training book: he HR Leadership team wants to personalize PDF documents by using field mapping to pre-fill information from ServiceNow tables into HR Document Templates.

15. Question 15 of 25

    In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role. If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?

    • AHR Admin [sn_hr_core.admin]
    • BHR Basic [sn_hr_core.basic]
    • CKB Reader [sn_hr_core.kb_reader]
    • DKB Writer [sn_hr_core.kb_writer]

    Show answer

    Correct answer: D

    How others answered

    • D83%
    • A17%

    Explanation

    The correct answer is D. The Can/Cannot Contribute user criteria are available only for knowledge bases. You can configure the Can/Cannot Read user criteria at the knowledge articles level. When the article doesn't have User criteria set, then the user criteria of the knowledge base are evaluated. In this scenario, the Knowledge Base was configured with the [sn_hr_core.kb_writer] role in the Can Contribute User Criteria. Reference: https://docs.servicenow.com/csh?topicname=user-access-knowledge.html&version=latest

    Adapted from community discussion by schaparro · 2024-05-23 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation

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    Question 15 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. S

       schaparro

       2024-05-23

       4 upvotes

       The correct answer is D. The Can/Cannot Contribute user criteria are available only for knowledge bases. You can configure the Can/Cannot Read user criteria at the knowledge articles level. When the article doesn't have User criteria set, then the user criteria of the knowledge base are evaluated. In this scenario, the Knowledge Base was configured with the [sn_hr_core.kb_writer] role in the Can Contribute User Criteria. Reference: https://docs.servicenow.com/csh?topicname=user-access-knowledge.html&version=latest

16. Question 16 of 25

    In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?

    • ATwice per day using a scheduled job
    • BEvery 6 hours using a scheduled job
    • COnce a day using a scheduled job
    • DImmediately

    Show answer

    Correct answer: D

    How others answered

    • D94%

    Explanation

    Answer is D but technically they're not ALL created immediately. The request is queued and they are asynchronously created in the background

    Adapted from community discussion by XanderLay · 2024-01-21 · 8 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 16 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. H

       hrsd_geek

       2023-11-23

       10 upvotes

       correct answer is D - immediately. Scheduled jobs for creating bulk hr cases has been deprecated. https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/human-resources/concept/bulk-case.html

    2. X

       XanderLay

       2024-01-21

       Selected D8 upvotes

       Answer is D but technically they're not ALL created immediately. The request is queued and they are asynchronously created in the background

    3. M

       MarlyB

       2024-06-12

       Selected D3 upvotes

       HR Fundamentals ebook page 109: When you submit a Bulk Case request, it is added to a queue and they are asynchronously in the background

    4. M

       mailnafora

       2024-08-12

       Selected D2 upvotes

       In here D, but there should be answer E stating that request is queued and delivered asynchronously.

17. Question 17 of 25

    Which module provides a user-friendly interface for creating new HR Skills and assigning HR skills to members of the HR department?

    • ASkills Routing
    • BSkills Management
    • CManage HR Skills
    • DSkills Definition

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    HR Fundamentals ebook page 64: The Manage HR Skills module provides a user-friendly interface for creating new HR Skills and assigning HR Skills to members of the HR department.

    Adapted from community discussion by MarlyB · 2024-06-12 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 17 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. M

       MarlyB

       2024-06-12

       Selected C3 upvotes

       HR Fundamentals ebook page 64: The Manage HR Skills module provides a user-friendly interface for creating new HR Skills and assigning HR Skills to members of the HR department.

    2. S

       stophs

       2023-11-30

       1 upvote

       https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/task/t_CreateOrModifyHRSkills.html

18. Question 18 of 25

    What is the minimum role required to access the HR Properties module?

    • AHR Manager [sn_hr_core.manager]
    • BLE Admin [sn_hr_le.admin]
    • CAdmin [admin]
    • DHR Admin [sn_hr_core.admin]

    Show answer

    Correct answer: D

    How others answered

    • D100%

    Explanation

    HR Implementation ebook page 35: The HR Properties module allows HR Administrators to control the overall behavior of the HRSD application

    Adapted from community discussion by MarlyB · 2024-06-13 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Question 18 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. M

       MarlyB

       2024-06-13

       Selected D2 upvotes

       HR Implementation ebook page 35: The HR Properties module allows HR Administrators to control the overall behavior of the HRSD application

    2. 1

       1ce8087

       2024-09-21

       1 upvote

       D is correct https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resources/task/t_HRProperties.html

19. Question 19 of 25

    The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions. Which plugin must be activated to utilize Enterprise Onboarding and Transitions?

    • AHuman Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
    • BEmployee Document Management [com.sn_employee_document_management]
    • CHuman Resources Scoped App: Core [com.sn_hr_core]
    • DEmployee Service Center [com.sn_hr_service_portal]

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    Enterprise Onboarding and Transitions is comprised of two plugins. Depending on the HR Service Delivery package you choose, activate one or both of the plugins. * Lifecycle Events [com.sn_hr_lifecycle_events] * Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/concept/understanding-enterprise-onboarding-and-transitions.html

    Adapted from community discussion by bleckjeckkk · 2024-03-12 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 19 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. B

       bleckjeckkk

       2024-03-12

       Selected A2 upvotes

       Enterprise Onboarding and Transitions is comprised of two plugins. Depending on the HR Service Delivery package you choose, activate one or both of the plugins. * Lifecycle Events [com.sn_hr_lifecycle_events] * Lifecycle Events for Enterprise [com.sn_hr_lifecycle_ent] https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/concept/understanding-enterprise-onboarding-and-transitions.html

20. Question 20 of 25

    The customer you will be implementing for wants to utilize Now Mobile. What is the minimum HR SKU they may purchase that includes Now Mobile?

    • AHR Service Delivery Professional
    • BNow Mobile is a standalone solution
    • CHR Service Delivery Enterprise
    • DHR Service Delivery Standard

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    HR Implementation ebook page 14: Also included in HR Service Delivery Professional: Predictive Intelligence, Now Mobile and Mobile Agent, Virtual Agent, Universal Requests

    Adapted from community discussion by MarlyB · 2024-06-13 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    View community discussion4

    Candidate context

    Question 20 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. M

       MarlyB

       2024-06-13

       Selected A5 upvotes

       HR Implementation ebook page 14: Also included in HR Service Delivery Professional: Predictive Intelligence, Now Mobile and Mobile Agent, Virtual Agent, Universal Requests

    2. L

       Lucky62

       2023-12-19

       Selected A5 upvotes

       A is correct https://www.servicenow.com/products/hr-service-delivery.html?state=seamless#pricing

    3. K

       KathQ

       2024-02-14

       4 upvotes

       A is correct. For HR you are only offered 'Professional' or 'Enterprise'

    4. O

       OyaO

       2024-04-26

       Selected A2 upvotes

       https://www.servicenow.com/products/hr-service-delivery.html#pricing

21. Question 21 of 25

    If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?

    • AHR Basic [sn_hr_core.basic]
    • BScoped Developer [sn_hr_core.developer]
    • CDelegated Developer [delegated_developer]
    • DHR Manager [sn_hr_core.manager]

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    HR Implementation ebook page 154: Users with ONLY the HR Admin role do not have the access needed to develop application code. The Delegated Developer role may be assigned instead.

    Adapted from community discussion by MarlyB · 2024-06-13 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 21 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. M

       MarlyB

       2024-06-13

       Selected C2 upvotes

       HR Implementation ebook page 154: Users with ONLY the HR Admin role do not have the access needed to develop application code. The Delegated Developer role may be assigned instead.

    2. B

       bleckjeckkk

       2024-03-12

       Selected C1 upvote

       C is correct https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/task/t_HRAdminRoles.html

22. Question 22 of 25

    If you had little coding experience and were tasked with adding new pages to the customer’s Employee Service Center, which Service Portal Configuration option would be best to complete the task?

    • APage Editor
    • BDesigner
    • CWidget Editor
    • DBranding Editor

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    To create and layout pages we use Designer, to configure the properties of pages, containers and widgets from a map view we use Page Editor, to create widgets from scratch or customize an existing one we use Widget Editor

    Adapted from community discussion by OyaO · 2024-04-26 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 22 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. O

       OyaO

       2024-04-26

       Selected B2 upvotes

       To create and layout pages we use Designer, to configure the properties of pages, containers and widgets from a map view we use Page Editor, to create widgets from scratch or customize an existing one we use Widget Editor

    2. S

       stophs

       2023-11-23

       Selected B1 upvote

       b is correct https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/build/service-portal/task/t_ConfigureAPage.html

    3. M

       MarlyB

       2024-06-13

       Selected B1 upvote

       https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/build/service-portal/task/t_ConfigureAPage.html

23. Question 23 of 25

    What determines when the HR Chat queue is available?

    • ASchedule field on the HR Profile
    • BSchedule field on the User record
    • CHR Chat is always available
    • DSchedule field on the Queues record

    Show answer

    Correct answer: D

    How others answered

    • D100%

    Explanation

    Schedule that defines when the queue is available. Leave the field blank to make the queue available all the time. Users cannot start a new conversation in the queue outside the schedule hours.

    Adapted from community discussion by Yumeng1997 · 2024-09-08 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Question 23 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. Y

       Yumeng1997

       2024-09-08

       Selected D2 upvotes

       Schedule that defines when the queue is available. Leave the field blank to make the queue available all the time. Users cannot start a new conversation in the queue outside the schedule hours.

    2. B

       bigchez2143

       2024-04-22

       1 upvote

       Correct D: https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/human-resources/task/t_ManageTheHRChatQueue.html

24. Question 24 of 25

    If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?

    • APerformance Analytics Data Collector [pa_data_collector]
    • BPerformance Analytics Administrator [pa_admin]
    • CPerformance Analytics Threshold Admin [pa_threshold_admin]
    • DSystem Administrator [admin]

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    HR Fundamentals ebook page 220: Before an HR Administrator can configure HR PA, a system Administrator needs to add the HR Admin to a group that has the PA Data Collector role.

    Adapted from community discussion by MarlyB · 2024-06-13 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Question 24 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. M

       MarlyB

       2024-06-13

       Selected A2 upvotes

       HR Fundamentals ebook page 220: Before an HR Administrator can configure HR PA, a system Administrator needs to add the HR Admin to a group that has the PA Data Collector role.

    2. K

       kevinnchristian

       2024-04-03

       2 upvotes

       Correct: A https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/performance-analytics/reference/r_PARoles.html

25. Question 25 of 25

    If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?

    • AEmployee Document Management Writer[sn_hr_ef.document_writer)
    • BEmployee Document Management Reader[sn_hr_ef.document_reader]
    • CEF Admin [sn_hr_ef.admin] role
    • DNo additional roles are needed

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    "The HR Administrator with the HR Admin role requires the EF Admin role to fully manage and configure the Employee Document Management application in ServiceNow." From brainly

    Adapted from community discussion by Flanky · 2024-08-06 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Question 25 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CIS-HR or CertExamHQ.

    1. F

       Flanky

       2024-08-06

       Selected C2 upvotes

       "The HR Administrator with the HR Admin role requires the EF Admin role to fully manage and configure the Employee Document Management application in ServiceNow." From brainly

    2. K

       kevinnchristian

       2024-04-03

       1 upvote

       Correct: A https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/human-resources/concept/hr-doc-management-admin.html

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

CIS-HR practice, question 1 of 25