Salesforce Certified Administrator practice questions

1. Question 1 of 25

   What does campaign influence allow a user to do?

   • AView the entire campaign hierarchy.
   • BReport on the campaigns that have contributed to an opportunity.
   • CSummarize campaign member statistics on a campaign.
   • DAdjust the percentage of influence each campaign has on an opportunity.

   Show answer

   Correct answer: D

   How others answered

   • D50%
   • B50%

   Only 50% agreed on this answer — treat it as contested rather than settled.

   Explanation

   Actually, correct that. Answer is D. Modern exams will only consider Customizable Campaign Influence as that is a Lightning feature.

   Adapted from community discussion by Joel31113 · 2021-01-27 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 1 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. A

      ayushi731

      2020-12-01

      7 upvotes

      Correct answer is D For the Reference: https://help.salesforce.com/articleView?id=campaign_influence_parent.htm&type=5

   2. J

      Joel31113

      2021-01-27

      2 upvotes

      Actually, correct that. Answer is D. Modern exams will only consider Customizable Campaign Influence as that is a Lightning feature.

   3. F

      femadex

      2023-01-08

      1 upvote

      It is B. Campaign Influence allows marketers to measure and report on multiple campaigns that have influenced a single opportunity. Influential campaigns can be associated to opportunities manually or automatically.

   4. M

      MonBouj

      2023-12-15

      1 upvote

      https://help.salesforce.com/s/articleView?id=sf.campaign_influence_parent.htm&type=5 https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/campaign_influence_implementation_guide.pdf

2. Question 2 of 25

   A user profile gas login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which application behavior should the user expect?

   • AThe user will be able to continue working and start new sessions.
   • BThe user will be logged out and any unsaved work-in-process will be saved.
   • CThe user will be logged out and any unsaved work-in-process will be lost.
   • DThe user will be able to continue working, but will be unable to start any new sessions.

   Show answer

   Correct answer: D

   How others answered

   • D100%

   Explanation

   C is the correct answer as you can only view that page but can't work(modify anything) on that page. If you try to do so, after the login hours end, you'll be logged out.

   Adapted from community discussion by Krit · 2021-05-13 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 2 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. M

      MSB

      2021-04-12

      4 upvotes

      D is the right answer https://help.salesforce.com/articleView?id=users_profiles_epui_login_hours_edit.htm&type=0

   2. K

      Krit

      2021-05-13

      3 upvotes

      C is the correct answer as you can only view that page but can't work(modify anything) on that page. If you try to do so, after the login hours end, you'll be logged out.

   3. M

      michamou

      2021-05-26

      3 upvotes

      If users are logged in when their login hours end, they can continue to view their current page, but they can’t take any further action.

   4. Y

      Yacek84

      2023-11-22

      2 upvotes

      Every answer is wrong, correct one shall be "The user can continue viewing the page they are currently on, but if they take further action or navigate to a new page, they will be logged out", in ans D - I am not sure what 'working' means - if means clicking then D is wrong, if means viewing then is ok, I would vote for C

3. Question 3 of 25

   If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically

   • ATrue
   • BFalse

   Show answer

   Correct answer: B

   How others answered

   • B67%
   • A33%

   Only 67% agreed on this answer — treat it as contested rather than settled.

   Explanation

   I'm finding with some of these questions, that there is a built-in presumption (which makes them more of a challenge to answer) - as in this case, the presumption is that 'Do Not Create a New Opportunity upon Conversion' from a Lead has not been enabled. See: https://trailhead.salesforce.com/en/content/learn/modules/admin_intro_opptys_leads/admin_intro_opptys_leads_leads Convert a Lead On the Leads tab, select a lead to convert. Click Convert. In the Account Name field, either select a new account or search for an existing one. For existing accounts, details about the lead appear in empty fields. If your company uses person accounts and the lead is an individual consumer, leave the Account Name field blank. If you update an existing person account, the option to overwrite the Lead Source field in the person account with the value from the lead. In the Opportunity Name field, enter a name for the new opportunity or select Do not create a new opportunity upon conversion. Optionally, schedule a follow-up task under Task Information. Click Convert.

   Adapted from community discussion by J_Cat27 · 2022-01-14 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 3 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. J

      J_Cat27

      2022-01-14

      2 upvotes

      I'm finding with some of these questions, that there is a built-in presumption (which makes them more of a challenge to answer) - as in this case, the presumption is that 'Do Not Create a New Opportunity upon Conversion' from a Lead has not been enabled. See: https://trailhead.salesforce.com/en/content/learn/modules/admin_intro_opptys_leads/admin_intro_opptys_leads_leads Convert a Lead On the Leads tab, select a lead to convert. Click Convert. In the Account Name field, either select a new account or search for an existing one. For existing accounts, details about the lead appear in empty fields. If your company uses person accounts and the lead is an individual consumer, leave the Account Name field blank. If you update an existing person account, the option to overwrite the Lead Source field in the person account with the value from the lead. In the Opportunity Name field, enter a name for the new opportunity or select Do not create a new opportunity upon conversion. Optionally, schedule a follow-up task under Task Information. Click Convert.

   2. J

      JodyK2000

      2023-10-26

      Selected B1 upvote

      When a lead is converted, it is not "automatically" created. An Account and Contact is required but you must select a new or existing contact. The creation of an opportunity is optional. This is just a bad question.

   3. M

      MonBouj

      2024-06-16

      Selected B1 upvote

      https://help.salesforce.com/s/articleView?id=sf.leads_notes.htm&type=5 True for the contact but not for the opportunity

   4. K

      Kentuga

      2024-03-30

      1 upvote

      From the question, it is understood that a new opportunity was created as is the contact.

4. Question 4 of 25

   Select 3

   Which of the following are true about List Views?

   • ASave list views for future use.
   • BSpecify which groups of users have access to the list view.
   • CPrint list views.
   • DFollow records and view related Chatter posts.
   • EExport List View data to Excel
   • FAll of the above

   Show answer

   Correct answer: A, B, C

   How others answered

   • ABC75%

   Explanation

   The statement F. "All of the above" is true. List Views in Salesforce allow you to create custom views of data in a particular object. Here are the functions of List Views: A. Save list views for future use: You can save a list view you've created and use it again in the future. B. Specify which groups of users have access to the list view: You can control who has access to view a list view by specifying which user groups can see it. C. Print list views: You can print a list view using the browser's print function. D. Follow records and view related Chatter posts: You can follow records from a list view, and view related Chatter posts and comments. E. Export List View data to Excel: You can export the data from a list view to Excel for further analysis. So, all of the above statements are true about List Views in Salesforce.

   Adapted from community discussion by CRMienstein · 2023-03-16 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 4 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. C

      CRMienstein

      2023-03-16

      2 upvotes

      The statement F. "All of the above" is true. List Views in Salesforce allow you to create custom views of data in a particular object. Here are the functions of List Views: A. Save list views for future use: You can save a list view you've created and use it again in the future. B. Specify which groups of users have access to the list view: You can control who has access to view a list view by specifying which user groups can see it. C. Print list views: You can print a list view using the browser's print function. D. Follow records and view related Chatter posts: You can follow records from a list view, and view related Chatter posts and comments. E. Export List View data to Excel: You can export the data from a list view to Excel for further analysis. So, all of the above statements are true about List Views in Salesforce.

   2. C

      CRM_Consultant

      2022-01-05

      Selected A, B, C4 upvotes

      Related feed / posts are available once you open record details.

   3. R

      Radek203

      2021-01-12

      3 upvotes

      You can access feed from list view. I think option d is correct. https://help.salesforce.com/articleView?id=customviews_chatter.htm&type=5&sfdcIFrameOrigin=null

   4. L

      Lulu_2022

      2022-07-07

      2 upvotes

      C is also correct according to the article (link below) https://help.salesforce.com/s/articleView?id=sf.basics_faq_which_records_print_listviews.htm&type=5

5. Question 5 of 25

   Select 2

   Ursa Major Solar (UMS) is using the workflow field update. Which two actions can UMS complete with this feature? (Choose two.)

   • AModify the record type of a record.
   • BUpdate the values of a field on a child object.
   • CChoose a formula field for a field update.
   • DApply a specific value to a field.

   Show answer

   Correct answer: A, D

   How others answered

   • AD67%
   • CD33%

   Only 67% agreed on this answer — treat it as contested rather than settled.

   Explanation

   A. Apply a specific value to a field. Correct. Use a field update action to apply the value. B. Update the value of a field on a child object. Incorrect. Workflow actions cannot update child records. C. Modify the record type of a record. Correct. Use a field update action to change the record type. D. Choose a formula field for a field update. Incorrect. Formula fields are a calculation and cannot be updated with a workflow

   Adapted from community discussion by moussafirfouzia93 · 2022-11-26 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 5 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. M

      moussafirfouzia93

      2022-11-26

      2 upvotes

      A. Apply a specific value to a field. Correct. Use a field update action to apply the value. B. Update the value of a field on a child object. Incorrect. Workflow actions cannot update child records. C. Modify the record type of a record. Correct. Use a field update action to change the record type. D. Choose a formula field for a field update. Incorrect. Formula fields are a calculation and cannot be updated with a workflow

   2. R

      rambler

      2024-08-16

      Selected A, D1 upvote

      Per the Salesforce practice exam, it's A, D. Modify the record type and apply a specific value to a field. https://help.salesforce.com/s/articleView?id=sf.workflow_field_update_considerations.htm&type=5

   3. S

      sf201

      2023-09-21

      1 upvote

      Ignore earlier one CD BC Choose A specific value, and enter the value in the space provided. Choose Use a formula to set the new value to calculate the value based on an expression, merge fields, or other values https://help.salesforce.com/s/articleView?id=sf.workflow_field_update_values.htm&type=5

   4. S

      sf201

      2023-09-21

      1 upvote

      BC https://help.salesforce.com/s/articleView?id=sf.workflow_field_update_values.htm&type=5

6. Question 6 of 25

   Is it possible to relate a person account to a contact on a business account.

   • ATrue
   • BFalse

   Show answer

   Correct answer: B

   How others answered

   • B100%

   Explanation

   Hove about Contacts to Multiple Account? There is says : Contacts to Multiple Accounts works with person accounts. That means a person account can be either a related contact on a business account or a related account on a contact. A person account can also be related to another person account as either a related contact or related account. I thong that answer in incorrect. https://help.salesforce.com/articleView?id=sf.shared_contacts_overview.htm&type=5

   Adapted from community discussion by AlexPas · 2021-08-11 · 6 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 6 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. A

      AlexPas

      2021-08-11

      6 upvotes

      Hove about Contacts to Multiple Account? There is says : Contacts to Multiple Accounts works with person accounts. That means a person account can be either a related contact on a business account or a related account on a contact. A person account can also be related to another person account as either a related contact or related account. I thong that answer in incorrect. https://help.salesforce.com/articleView?id=sf.shared_contacts_overview.htm&type=5

   2. V

      Vanthanh

      2022-03-07

      2 upvotes

      I think the answer is A. Read: https://help.salesforce.com/s/articleView?language=en_US&r=https%3A%2F%2Fwww.google.com%2F&id=sf.account_person_behavior.htm&type=5#:~:text=With%20Contacts%20to%20Multiple%20Accounts,related%20contact%20or%20related%20account.

   3. S

      spdz

      2023-03-27

      2 upvotes

      I think the answer is A. Indirectly relationship is also relationship. When you relate a person account to an account or contact, the relationship is always indirect. https://help.salesforce.com/s/articleView?id=sf.shared_contacts_overview.htm&type=5

   4. M

      MaGuima39

      2024-11-18

      Selected B1 upvote

      AccountsPerson accounts can’t be included in account hierarchies.Person accounts can’t have direct relationships with other accounts or contacts.

7. Question 7 of 25

   Select 3

   Which of the following is not a standard Profile?

   • ASystem Administrator
   • BRead only
   • CMarketing Director
   • DPartner Portal User
   • EStandard Administrator

   Show answer

   Correct answer: B, C, E

   How others answered

   • BCE50%
   • BCD25%
   • CDE25%

   Only 50% agreed on this answer — treat it as contested rather than settled.

   Explanation

   The standard Profiles in Salesforce are: System Administrator Standard User Read Only Solution Manager Marketing User Contract Manager Partner User High Volume Customer Portal High Volume Portal Customer Portal Manager Customer Portal User Chatter Only User Salesforce Platform User Work.com Only User

   Adapted from community discussion by CRMienstein · 2023-03-16 · 8 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 7 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. C

      CRMienstein

      2023-03-16

      8 upvotes

      The standard Profiles in Salesforce are: System Administrator Standard User Read Only Solution Manager Marketing User Contract Manager Partner User High Volume Customer Portal High Volume Portal Customer Portal Manager Customer Portal User Chatter Only User Salesforce Platform User Work.com Only User

   2. C

      CharlesN

      2021-03-04

      5 upvotes

      "NOTE The Read Only standard profile will be converted to a custom profile in existing Salesforce orgs with the rollout of the Summer ’21 release. This change allows you to edit permissions and rename the profile. New orgs created in Spring ’21 and later don’t have the Read Only standard profile, but these orgs can use the Minimum Access profile and assign custom permission sets to grant users read access as required. For more information, see the knowledge article"

   3. N

      nky

      2020-09-06

      4 upvotes

      Read Only is actually a profile name under Salesforce Standard Profile.

   4. N

      Narsi_Reddy

      2023-01-04

      2 upvotes

      NOTE The Read Only standard profile was converted to a custom profile in existing Salesforce orgs with the rollout of the Summer ’21 release. This change allows you to edit permissions and rename the profile. New orgs created in Spring ’21 and later don’t have the Read Only standard profile, but these orgs can use the Minimum Access profile and assign custom permission sets to grant users read access as required. For more information, see the knowledge article

8. Question 8 of 25

   Standard profile permissions cannot be edited.

   • ATrue
   • BFalse

   Show answer

   Correct answer: A

   How others answered

   • A100%

   Explanation

   Every org includes standard profiles. In Professional, Enterprise, Unlimited, Performance, and Developer Editions, you can use standard profiles or create, edit, and delete custom profiles. In orgs where you can’t create custom profiles (such as Contact Manager and Group Editions), you can assign standard profiles to your users, but you can’t view or edit them. While you can’t edit standard profile permissions, you can edit the following settings: Custom App Settings Tab Settings Desktop Integration Clients options Session Settings Password Policies https://help.salesforce.com/articleView?id=standard_profiles.htm&type=5

   Adapted from community discussion by sshetty · 2020-10-28 · 9 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 8 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. S

      sshetty

      2020-10-28

      9 upvotes

      Every org includes standard profiles. In Professional, Enterprise, Unlimited, Performance, and Developer Editions, you can use standard profiles or create, edit, and delete custom profiles. In orgs where you can’t create custom profiles (such as Contact Manager and Group Editions), you can assign standard profiles to your users, but you can’t view or edit them. While you can’t edit standard profile permissions, you can edit the following settings: Custom App Settings Tab Settings Desktop Integration Clients options Session Settings Password Policies https://help.salesforce.com/articleView?id=standard_profiles.htm&type=5

   2. 9

      9043

      2020-06-13

      6 upvotes

      NO. We cannot modify "Standard Profiles". The only way to achieve this is to "Clone" the standard profile, modify the permissions on the cloned profile and assign the cloned profile to the user.

   3. M

      MonBouj

      2024-09-28

      Selected A1 upvote

      True => https://help.salesforce.com/s/articleView?id=sf.standard_profiles.htm&type=5 While you can’t edit standard profile permissions, you can edit the following settings: Custom App Settings Tab Settings Desktop Integration Clients options Session Settings Password Policies

   4. T

      turu

      2020-07-30

      1 upvote

      In standard profiles, you can edit a limited number of settings. So it is possible to edit, but not a best practice.

9. Question 9 of 25

   Default values are available for standard text fields

   • ATrue
   • BFalse

   Show answer

   Correct answer: B

   How others answered

   • B60%
   • A40%

   Only 60% agreed on this answer — treat it as contested rather than settled.

   Explanation

   https://help.salesforce.com/s/articleView?id=sf.fields_about_default_field_values.htm&type=5 => Default field values automatically insert the value of a custom field when a new record is created. Set up default field values for the following types of custom fields: Checkbox Currency Date Date/Time Email Number Percent Phone Picklist Text Text Area Time URL (question says standard text fields) so it's B = False

   Adapted from community discussion by MonBouj · 2023-12-16 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   Question 9 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

   1. M

      MonBouj

      2023-12-16

      Selected B4 upvotes

      https://help.salesforce.com/s/articleView?id=sf.fields_about_default_field_values.htm&type=5 => Default field values automatically insert the value of a custom field when a new record is created. Set up default field values for the following types of custom fields: Checkbox Currency Date Date/Time Email Number Percent Phone Picklist Text Text Area Time URL (question says standard text fields) so it's B = False

   2. J

      JCII

      2023-01-03

      Selected B2 upvotes

      Clearly there is Default Value attribute in text field. Unless this is a very old question for outdated SF version, the answer has to be B.

   3. K

      Kentuga

      2023-10-09

      2 upvotes

      A is correct. Default values are available for standard text fields in Salesforce. When creating or editing a standard text field, you can specify a default value that will be used for new records unless a different value is entered by the user.

   4. C

      chachi8901234

      2023-03-13

      1 upvote

      moderator approval https://help.salesforce.com/s/articleView?id=sf.fields_about_default_field_values.htm&type=5...Answer is true

10. Question 10 of 25

    Forecasting can be used with Custom Fiscal Years.

    • ATrue
    • BFalse

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    Whether you use a standard fiscal year or a custom fiscal year, you define individual fiscal years one time. These fiscal year definitions allow you to use these fiscal periods throughout Salesforce including in reporting, opportunities, and forecasting.

    Adapted from community discussion by Ranger · 2019-11-01 · 7 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 10 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. R

       Ranger

       2019-11-01

       7 upvotes

       Whether you use a standard fiscal year or a custom fiscal year, you define individual fiscal years one time. These fiscal year definitions allow you to use these fiscal periods throughout Salesforce including in reporting, opportunities, and forecasting.

    2. T

       Tinalia

       2019-10-29

       7 upvotes

       Has this been changed now? https://help.salesforce.com/articleView?id=admin_about_cfy.htm&type=5

    3. P

       Priyanka1994

       2025-02-04

       Selected A1 upvote

       The correct answer is A. True. Here’s why: In Salesforce, Forecasting can indeed be used with Custom Fiscal Years. When you configure Salesforce to use Custom Fiscal Years, it allows you to define fiscal periods that best align with your organization's specific financial calendar (which may not start on January 1st). Once you've set up Custom Fiscal Years, Salesforce will use those fiscal periods in the forecasting process, allowing you to forecast revenue, opportunities, and other data based on your custom fiscal periods.

    4. N

       najeffda

       2023-06-29

       1 upvote

       The correct answer is : Ture Forecasting in Salesforce can be used with custom fiscal years. Salesforce allows organizations to define their own fiscal year settings based on their specific fiscal calendar. This includes setting custom start and end dates for fiscal quarters and defining the organization's fiscal year structure. By configuring custom fiscal years, organizations can align their forecasting and reporting processes with their unique fiscal periods. This flexibility enables accurate forecasting and reporting based on the organization's fiscal year, regardless of whether it follows the standard calendar year or a different fiscal calendar.

11. Question 11 of 25

    Which Salesforce editions provide option for customizing profiles?

    • AAll Editions
    • BUnlimited, Developer and Enterprise Editions
    • CProfessional, Unlimited, and Developer Editions
    • DEnterprise, Unlimited, and Developer Editions
    • EAll except Group Edition
    • FAll except Professional Edition

    Show answer

    Correct answer: E

    How others answered

    • E100%

    Explanation

    https://help.salesforce.com/s/articleView?id=sf.admin_userprofiles.htm&type=5 => Custom Profiles available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions => In Contact Manager and Group Edition orgs, you can assign standard profiles to your users, but you can’t view or edit the standard profiles, and you can’t create custom profiles. https://help.salesforce.com/s/articleView?id=sf.users_profiles_cloning.htm&type=5 => Custom Profiles available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions

    Adapted from community discussion by MonBouj · 2024-06-15 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 11 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. M

       MonBouj

       2024-06-15

       Selected E4 upvotes

       https://help.salesforce.com/s/articleView?id=sf.admin_userprofiles.htm&type=5 => Custom Profiles available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions => In Contact Manager and Group Edition orgs, you can assign standard profiles to your users, but you can’t view or edit the standard profiles, and you can’t create custom profiles. https://help.salesforce.com/s/articleView?id=sf.users_profiles_cloning.htm&type=5 => Custom Profiles available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions

    2. Q

       qudsia

       2022-01-03

       4 upvotes

       Answers B and D are both the same just in different order. Wasted time.

    3. L

       Lulu_2022

       2023-07-01

       2 upvotes

       Professional Edition Org can create two custom profiles (As of Summer 21 they can create 3 custom Profiles). However when creating a second custom profile the administrator get error 'You can't add additional profiles because you reached the maximum number that you can create with this user license. So, correct B, C and D I am considering also professional edition https://help.salesforce.com/s/articleView?id=000351965&type=1

    4. Y

       YIDE

       2022-01-20

       2 upvotes

       Custom Profiles available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions

12. Question 12 of 25

    How many workflow rules can you create per entity?

    • A10
    • B15
    • C20
    • D25

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    The default limit is 50, but you may request 300 as a maximum of Active Workflow Rules. You can add additional inactive rules for a total of 500 Workflow rules, and this limit is hard-coded. There is, however, a 2,000 Rules per org maximum. The org limit applies to any combination of workflow, assignment, auto-response, and escalation rules, both active and inactive. This is a hard coded limit that cannot be raised. Additionally,upon raising this limit, there may be a noticeable performance impact every time you save a record, as the system will need to check the record against more rules to see if one applies

    Adapted from community discussion by Danny999 · 2021-01-13 · 7 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 12 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. D

       Danny999

       2021-01-13

       7 upvotes

       The default limit is 50, but you may request 300 as a maximum of Active Workflow Rules. You can add additional inactive rules for a total of 500 Workflow rules, and this limit is hard-coded. There is, however, a 2,000 Rules per org maximum. The org limit applies to any combination of workflow, assignment, auto-response, and escalation rules, both active and inactive. This is a hard coded limit that cannot be raised. Additionally,upon raising this limit, there may be a noticeable performance impact every time you save a record, as the system will need to check the record against more rules to see if one applies

    2. M

       MonBouj

       2023-12-07

       3 upvotes

       https://help.salesforce.com/s/articleView?id=000385653&type=1 => NOTE: Starting in Winter '23 Salesforce will disable the ability to create new Workflow Rules. This is part of the Workflow End of Life process. By default, each object (or entity) is limited to 50 active workflow rules.

    3. J

       jeet992014

       2024-12-15

       Selected C1 upvote

       The correct answer is: C. 20 In Salesforce, you can create up to 20 workflow rules per object (entity). If you need more automation, it’s recommended to use Process Builder or Flow, as they provide more advanced functionality.

    4. Q

       qudsia

       2021-07-03

       1 upvote

       reference for Danny999's response: https://help.salesforce.com/articleView?id=000328439&type=1&mode=1

13. Question 13 of 25

    What is the maximum number of values you can have in a picklist?

    • A500
    • B250
    • C600
    • D1.000
    • E2.000

    Show answer

    Correct answer: D

    How others answered

    • D100%

    Explanation

    Limits for Custom Picklists Custom single-select picklists can have: Up to 1,000 values Custom multi-select picklists can have: Up to 500 values

    Adapted from community discussion by Guy_0328 · 2021-04-03 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 13 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. H

       Harikanth

       2021-03-24

       8 upvotes

       Picklist can allow upto 1000 values and multi picklist will allow 500 values. so Answer is D

    2. G

       Guy_0328

       2021-04-03

       4 upvotes

       Limits for Custom Picklists Custom single-select picklists can have: Up to 1,000 values Custom multi-select picklists can have: Up to 500 values

    3. T

       Temmie82

       2021-09-23

       1 upvote

       You can have up to 500 picklist global value sets in an org. Each global value set, or restricted picklist, can contain a mix of 1,000 active and inactive values. Unrestricted picklists can have up to 1,000 active values. There’s no limit on the number of custom picklists that use global picklist value sets. If you apply a global picklist value set to more than 13 different objects, you can deactivate values from the picklist value set, but you can’t delete any values from the set. https://help.salesforce.com/articleView?id=picklist_limitations.htm&type=5

    4. M

       MonBouj

       2024-06-20

       Selected D2 upvotes

       https://help.salesforce.com/s/articleView?id=sf.picklist_limitations.htm&type=5

14. Question 14 of 25

    Only 1 permission set can be assigned to a user.

    • ATrue
    • BFalse

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    False => https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 : Users can have only one profile but, depending on the Salesforce edition, they can have multiple permission sets. You can assign permission sets to various types of users, regardless of their profiles.

    Adapted from community discussion by MonBouj · 2024-11-01 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 14 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. M

       MonBouj

       2024-11-01

       Selected B2 upvotes

       False => https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 : Users can have only one profile but, depending on the Salesforce edition, they can have multiple permission sets. You can assign permission sets to various types of users, regardless of their profiles.

    2. C

       cooldeal2030

       2022-10-09

       2 upvotes

       A permission set is a collection of settings and permissions that give users access to various tools and functions. Permission sets extend users’ functional access without changing their profiles. Users can have only one profile but, depending on the Salesforce edition, they can have multiple permission sets. You can assign permission sets to various types of users, regardless of their profiles. https://help.salesforce.com/articleView?id=sf.perm_sets_overview.htm&type=5

    3. D

       discala

       2021-09-25

       3 upvotes

       Users can have only one profile but, depending on the Salesforce edition, they can have multiple permission sets https://help.salesforce.com/articleView?id=perm_sets_overview.htm&type=5

    4. 9

       9043

       2021-12-13

       2 upvotes

       You can change permissions in up to 200 permission sets directly from the list view, without accessing individual permission sets. In permission sets, permissions and settings are organized into app and system categories.

15. Question 15 of 25

    Which of the following are not standard objects?

    • AOpportunities
    • BSolutions
    • CJob Applicants
    • DAccounts
    • ECampaigns

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    According to the following site https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_list.htm For Sure C is correct (it is not a standard object). However, "Solution" is among the list of Salesforce Standard Objects. https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_solution.htm

    Adapted from community discussion by Nand072 · 2024-09-22 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 15 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. N

       Nand072

       2024-09-22

       Selected C2 upvotes

       According to the following site https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_list.htm For Sure C is correct (it is not a standard object). However, "Solution" is among the list of Salesforce Standard Objects. https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_solution.htm

    2. S

       samh

       2021-02-27

       4 upvotes

       I believe Solutions is in Classic, that's why it won't show in Lightning but still exist

    3. M

       mel28

       2022-01-11

       3 upvotes

       Solution is standard object https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_solution.htm

    4. R

       ra_090

       2022-11-18

       Selected C2 upvotes

       Solution is displayed in Schema-B, but its details cant be viewed. But yes, it exists as a std-O

16. Question 16 of 25

    Select 3

    The SideBar search does not Search the following: Choose 3 answers

    • ACustom Objects
    • BDocuments
    • CProducts
    • DReports
    • ESolutions

    Show answer

    Correct answer: A, B, C

    How others answered

    • ABC100%

    Explanation

    I was just looking the sidebar. I have not found Products, documents and solutions. So, apparently the answer is correct.

    Adapted from community discussion by Lulu_2022 · 2023-01-16 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 16 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. L

       Lulu_2022

       2023-01-16

       3 upvotes

       I was just looking the sidebar. I have not found Products, documents and solutions. So, apparently the answer is correct.

    2. 9

       9043

       2020-12-03

       3 upvotes

       https://help.salesforce.com/articleView?id=search_fields_product.htm&type=5

    3. L

       Lulu_2022

       2023-01-11

       1 upvote

       List of standard objects in SalesForce. All of them are now standard objects. The list is huge. https://developer.salesforce.com/docs/atlas.en-us.232.0.object_reference.meta/object_reference/sforce_api_objects_list.htm

    4. D

       darioc4m

       2020-01-23

       1 upvote

       Products has become a standard salesforce object, now it's researchable in sidebar!

17. Question 17 of 25

    Select 3

    In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (Choose all that apply.)

    • AForecasting
    • BSharing rules
    • CManual Sharing
    • DTeams (Account, Sales and Case)
    • EApex Triggers

    Show answer

    Correct answer: B, C, D

    How others answered

    • BCD56%
    • BC44%

    Only 56% agreed on this answer — treat it as contested rather than settled.

    Explanation

    The question says : "In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (Choose all that apply.)" => https://help.salesforce.com/s/articleView?id=sf.managing_the_sharing_model.htm&type=5 : *** Teams is another Method for Controlling Access to Records

    Adapted from community discussion by MonBouj · 2023-05-01 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 17 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. A

       anomelies

       2021-10-18

       5 upvotes

       Hi vid25, With teams you set a group of user with a role under the record. For each user, you define the record access wich is basically the same to a manual sharing. For me is a vitaminized manual sharing rule. You can give access but including a role and you have the posibility to make a default team that makes easier to share record with same people frequently than manual sharing.

    2. M

       MonBouj

       2023-05-01

       Selected B, C, D3 upvotes

       The question says : "In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users (Choose all that apply.)" => https://help.salesforce.com/s/articleView?id=sf.managing_the_sharing_model.htm&type=5 : *** Teams is another Method for Controlling Access to Records

    3. N

       Nand072

       2024-09-27

       Selected B, C, D1 upvote

       For accounts, opportunities, and cases, record owners can use teams to allow other users access to their records. A team is a group of users that work together on an account, sales opportunity, or case. Record owners can build a team for each record that they own. The record owner adds team members and specifies the level of access each team member has to the record, so that some team members can have read-only access and others can have read/write access. The record owner can also specify a role for each team member, such as “Executive Sponsor.” In account teams, team members also have access to any contacts, opportunities, and cases associated with an account. the site: https://help.salesforce.com/s/articleView?id=sf.managing_the_sharing_model.htm&type=5

    4. J

       JCII

       2022-08-14

       1 upvote

       The answer is wrong. Should be B & C only. Teams is just a grouping measure, just like public group. It can be used in sharing setup but it's not a sharing method. Also, there is no Case Team.

18. Question 18 of 25

    Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. How can the system administrator accomplish this?

    • ANotify the product manager using opportunity update reminders
    • BUse similar opportunities to show opportunities related to the product manager
    • CEnable account teams and allow users to add the product manager
    • DEnable sales teams and allow users to add the product manager

    Show answer

    Correct answer: D

    How others answered

    • D60%
    • C40%

    Only 60% agreed on this answer — treat it as contested rather than settled.

    Explanation

    Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. Granting access to account will grant access to all opportunities while they need to give access to specific deal. So, correct answer is sales team.

    Adapted from community discussion by tikos · 2022-01-12 · 7 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 18 discussion

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    1. B

       BigSoj1

       2021-07-31

       15 upvotes

       Enable Sales Team because they are dealing with Opportunities

    2. B

       BubblyRose

       2021-07-08

       9 upvotes

       Not Account Team, but Opportunity Team. So answer here is correct.

    3. T

       tikos

       2022-01-12

       7 upvotes

       Product managers do not have access to Opportunities but need to gain access when assisting on a specific deal. Granting access to account will grant access to all opportunities while they need to give access to specific deal. So, correct answer is sales team.

    4. B

       BTicino

       2024-10-31

       Selected D1 upvote

       Salesforce also has Opportunity Teams. Like Account Teams, these include a group of people who contribute in specific roles. However, they give access to different levels of data. Account Teams can have access to all the information on an account, like related contacts, cases, and opportunities. Your Salesforce admin can set the organization-wide defaults for accounts and opportunities to Private. In that case, if you give other users access to an individual opportunity, those users gain read-only access to the opportunity's primary account. https://trailhead.salesforce.com/it/content/learn/modules/sales-team-collaboration/sell-as-a-team

19. Question 19 of 25

    Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

    • ATrue
    • BFalse

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    Manual Sharing is used to grant one-off access. Manual sharing can be granted by the record owner, anyone above the owner in role hierarchy and System Administrator. Manual sharing is used to handle exception cases where access to a particular record needs to be given to a specific user. There is a Sharing button on the records page. This is used to provide manual sharing.

    Adapted from community discussion by nbav · 2022-09-02 · 10 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 19 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. N

       nbav

       2022-09-02

       10 upvotes

       Manual Sharing is used to grant one-off access. Manual sharing can be granted by the record owner, anyone above the owner in role hierarchy and System Administrator. Manual sharing is used to handle exception cases where access to a particular record needs to be given to a specific user. There is a Sharing button on the records page. This is used to provide manual sharing.

    2. M

       MonBouj

       2024-11-01

       Selected B3 upvotes

       False => https://help.salesforce.com/s/articleView?id=sf.granting_access_to_records.htm&type=5 Sometimes, granting access to one record includes access to all its associated records. For example, if you grant another user access to an account, the user automatically has access to all the opportunities and cases associated with that account. To grant access to a record, you must be one of the following users. The record owner A user in a role above the owner in the hierarchy (if your organization’s sharing settings control access through hierarchies) Any user granted Full Access to the record An administrator

    3. J

       Joel31113

       2022-01-16

       3 upvotes

       Answer is correct. Admins do not control manual sharing access to records owned by users. That is down to the user, and anyone else in the hierarchy (if Grants Access has been enabled).

    4. A

       AllanLage

       2022-07-27

       3 upvotes

       Answer is correct. Manage User permission is required to enable. https://help.salesforce.com/articleView?id=sf.security_sharing_owd_user_manual.htm&type=5

20. Question 20 of 25

    Use a __________ picklist to filter the values of one picklist based on the value of another picklist.

    • AControlling
    • BMulti-select
    • CDependent
    • DIndependent

    Show answer

    Correct answer: C

    How others answered

    • C88%

    Explanation

    Use a __________ picklist to filter the values of one picklist based on the value of another picklist. Answer should be 'Controlling'. Reasoning is, you cannot use 'Dependent' picklist to values to filter any other picklist, but you can use 'Controlling' picklist value to filter a 'Dependent' picklist value.

    Adapted from community discussion by ssnair21 · 2020-08-29 · 7 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 20 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. S

       ssnair21

       2020-08-29

       7 upvotes

       Use a __________ picklist to filter the values of one picklist based on the value of another picklist. Answer should be 'Controlling'. Reasoning is, you cannot use 'Dependent' picklist to values to filter any other picklist, but you can use 'Controlling' picklist value to filter a 'Dependent' picklist value.

    2. J

       Jon_C

       2020-08-03

       4 upvotes

       Correct answer is C. There's no such thing as a Controlling Picklist. There are controlling and dependent fields FOR picklists, but not the other way around. Dependent picklist is the correct answer. Controlling fields can be: Custom or Standard Checkbox, Custom or Standard Picklist. Dependent Fields can be: Custom Picklist or Multi-Select Picklist.

    3. J

       Joel31113

       2020-07-16

       4 upvotes

       The answer is correct. It’s called a “controlling field” but it is, in essence, a pick list. The controlling field filters the values of the dependent pick list - which depends on it.

    4. L

       lutisto

       2022-08-30

       Selected C3 upvotes

       It is clear in this link, the correct ansewer is C - Dependant: https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_fields.htm&type=5

21. Question 21 of 25

    Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.

    • ATrue
    • BFalse

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    True In Salesforce, a lookup relationship is a type of child-to-parent relationship that allows you to relate one object to another object. Despite having no impact on deletion or security, this kind of relationship connects two objects. Lookup fields are not necessarily required, unlike master-detail fields.

    Adapted from community discussion by MonBouj · 2024-11-05 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. M

       MonBouj

       2024-11-05

       Selected A3 upvotes

       True In Salesforce, a lookup relationship is a type of child-to-parent relationship that allows you to relate one object to another object. Despite having no impact on deletion or security, this kind of relationship connects two objects. Lookup fields are not necessarily required, unlike master-detail fields.

    2. J

       Joel31113

       2022-01-16

       4 upvotes

       A parent-child relationship is not the same as a master-detail relationship. A lookup relationship always references a parent record.

    3. K

       Krit

       2021-11-07

       4 upvotes

       But there's no parent-child relationship in Lookup, right? The parent-child relationship is created among Master-detail,

    4. R

       Radek203

       2022-07-12

       3 upvotes

       Lookup fields can be used for any relationship not just parent child. Answer is B. False https://help.salesforce.com/articleView?id=search_lookups.htm&type=5&sfdcIFrameOrigin=null

22. Question 22 of 25

    Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods.

    • ATrue
    • BFalse

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    The question is wrong it should be false. "2.1) Standard Fiscal Year - Follows the Gregorian calendar year, but starts on the first day of any month you choose. 2.2) Custom Fiscal Year - Follows a custom structure you define. For example, you could have 4 quarters with 13 weeks per quarter in a 4-4-5 pattern or 13 periods per year." https://help.salesforce.com/s/articleView?id=000325037&type=1

    Adapted from community discussion by Lulu_2022 · 2023-07-24 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 22 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. L

       Lulu_2022

       2023-07-24

       2 upvotes

       The question is wrong it should be false. "2.1) Standard Fiscal Year - Follows the Gregorian calendar year, but starts on the first day of any month you choose. 2.2) Custom Fiscal Year - Follows a custom structure you define. For example, you could have 4 quarters with 13 weeks per quarter in a 4-4-5 pattern or 13 periods per year." https://help.salesforce.com/s/articleView?id=000325037&type=1

    2. R

       Ravi_y

       2024-06-24

       1 upvote

       Standard Fiscal Years in Salesforce are designed to cater to companies that divide their fiscal years into smaller periods such as quarters and weeks. By using Standard Fiscal Years, companies can align their financial reporting and planning processes with their specific fiscal periods. With Standard Fiscal Years, you can define the start and end dates for each fiscal period, determine the number of periods within a fiscal year, and establish the organization's default fiscal year. This enables companies to accurately track and analyze financial data based on their unique fiscal timeframes.

    3. V

       VJ_07

       2024-07-26

       Selected B1 upvote

       Custom Fiscal Years Some companies break down their fiscal years, quarters, and weeks into custom fiscal periods based on their financial planning requirements. Salesforce allows you to flexibly define these periods using custom fiscal years. For example, you can create a 13-week quarter represented by three periods of four, four, and five weeks, rather than calendar months.

    4. T

       Tech_Baddie509

       2023-12-12

       1 upvote

       The answer should be False. Custom Fiscal year is based off weeks, so literally 13 weeks and then another 13 weeks, and so on. So the dates & the time in which those quarters start is very different, it does not fit into the standard fiscal year model. https://help.salesforce.com/s/articleView?id=000385162&type=1

23. Question 23 of 25

    Enterprise, Developer and Unlimited System Administrators can create an unlimited number of Custom Profiles from scratch.

    • ATrue
    • BFalse

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    Is this supposed to be false? As per https://help.salesforce.com/articleView?id=000319518&language=en_US&type=1&mode=1 Administrators can create a maximum of 1,500 custom profiles per user license type.

    Adapted from community discussion by Sam91 · 2021-05-04 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 23 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. S

       Sam91

       2021-05-04

       4 upvotes

       Is this supposed to be false? As per https://help.salesforce.com/articleView?id=000319518&language=en_US&type=1&mode=1 Administrators can create a maximum of 1,500 custom profiles per user license type.

    2. H

       HarshaKamal

       2021-08-09

       2 upvotes

       Yes, answer is False. Available in: Salesforce Classic and Lightning Experience Available in: Professional, Enterprise, Performance, Unlimited, Developer, and Database.com Editions Administrators can create a maximum of 1,500 custom profiles per user license type. Note: For Professional Edition, the maximum number of custom profiles they can create is 2.

    3. I

       Ice_Bear

       2021-07-02

       3 upvotes

       Yes, it is False - https://help.salesforce.com/articleView?id=000319518&type=1&mode=1

    4. M

       MonBouj

       2024-06-15

       Selected B1 upvote

       https://help.salesforce.com/s/articleView?id=000383833&type=1 => Available in: Salesforce Classic and Lightning Experience Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions Administrators can create a maximum of 1,500 custom profiles per user license type

24. Question 24 of 25

    Chatter External license allow users outside the company to join public Chatter groups.

    • ATrue
    • BFalse

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    Chatter External This license is for users who are outside of your company’s email domain. These external users, also called customers, can be invited to Chatter groups that allow customers. Customers can access information and interact with users only in the groups they’re invited to. They have no access to Chatter objects or data. Chatter External users can view user profiles, but they can’t edit them.

    Adapted from community discussion by Ranger · 2020-11-01 · 13 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • Salesforce Help
    • Salesforce Help
    • trailhead.salesforce.com documentation

    View community discussion4

    Candidate context

    Question 24 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. R

       Ranger

       2020-11-01

       13 upvotes

       Chatter External This license is for users who are outside of your company’s email domain. These external users, also called customers, can be invited to Chatter groups that allow customers. Customers can access information and interact with users only in the groups they’re invited to. They have no access to Chatter objects or data. Chatter External users can view user profiles, but they can’t edit them.

    2. R

       Rinkz

       2021-06-19

       5 upvotes

       Even if you have Chatter External, you need to create a private group to add customers.

    3. B

       BTicino

       2024-11-02

       Selected B1 upvote

       If customer invitations are enabled for your organization, you can invite, add, and remove customers. It must be a private group that you own or manage and that allows customers. https://help.salesforce.com/s/articleView?id=sf.collab_external_adding.htm&type=5

    4. R

       Robeela

       2021-04-12

       2 upvotes

       I'm afraid this answer is incorrect. chatter external license is usually for customers and non company employees.

25. Question 25 of 25

    YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

    • AThey will not be able to complete the installation process as they have reached the maximum number of custom tabs
    • BThey will not be able to complete the installation process as they have reached the maximum number of custom objects
    • CThe installation will succeed
    • DThe installation will succeed, but only the reports,

    Show answer

    Correct answer: C

    How others answered

    • C67%
    • A33%

    Only 67% agreed on this answer — treat it as contested rather than settled.

    Explanation

    Hi Sunity, can you please tell me where you found this information. All I could find is: The Maximum number of Custom Tabs available varies per Salesforce edition: Contact Manager Edition: 3 Group Edition: 5 Developer Edition: 100 Professional Edition: 1210 Enterprise Edition: 1225 Unlimited Edition: 1225 Performance Edition: 1225 Note: Custom Tabs contained in managed packages on the AppExchange do not count against the limit. https://help.salesforce.com/articleView?id=000338281&type=1&mode=1 so the answer should have been C.

    Adapted from community discussion by astrostef · 2022-01-15 · 9 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • Salesforce Help
    • Salesforce Help
    • Salesforce Help
    • Salesforce Help

    View community discussion4

    Candidate context

    Question 25 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADMIN or CertExamHQ.

    1. A

       astrostef

       2022-01-15

       9 upvotes

       Hi Sunity, can you please tell me where you found this information. All I could find is: The Maximum number of Custom Tabs available varies per Salesforce edition: Contact Manager Edition: 3 Group Edition: 5 Developer Edition: 100 Professional Edition: 1210 Enterprise Edition: 1225 Unlimited Edition: 1225 Performance Edition: 1225 Note: Custom Tabs contained in managed packages on the AppExchange do not count against the limit. https://help.salesforce.com/articleView?id=000338281&type=1&mode=1 so the answer should have been C.

    2. S

       Suniti

       2021-07-02

       7 upvotes

       Professional Edition has limit of 10. here it exceeds 10 and total is 11. So answer A is correct.

    3. J

       jlnguyen54

       2021-02-05

       5 upvotes

       why is the answer A? Contact Manager Edition: 3. Group Edition: 5. Developer Edition: 100. Professional Edition: 1210. Enterprise Edition: 1225. Unlimited Edition: 1225. Performance Edition: 1225.

    4. S

       sanphily

       2022-02-02

       3 upvotes

       https://trailblazer.salesforce.com/ideaView?id=08730000000kxI6AAI#:~:text=Enterprise%20Edition%20has%20a%20limit,limits%20for%20your%20Salesforce%20Edition%22.

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ADMIN practice, question 1 of 25