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Start guided practiceThe customer experience analyst exam: configuring Dynamics 365 Sales, customising Dataverse and model-driven apps, and connecting Customer Insights to the sales process.
Microsoft Dynamics 365 Customer Experience Analyst is Microsoft's associate-level business applications certification, sat as exam MB-280. The exam runs for 1 hour 40 minutes, with a pass mark of 700 / 1000 (scaled). It costs US$165 at the standard rate.
Microsoft publishes the syllabus as 4 weighted domains. Configure and customize Dataverse and model-driven apps carries the most weight at 38%, and the three largest domains together account for roughly 84% of the scored content — worth knowing before you decide where study time goes.
Confirm these details on the official Microsoft page before booking — vendors adjust format and pricing without notice.
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The published exam guide for MB-280, in the vendor's own order.
01Implement Dynamics 365 Sales
33%02Configure and customize Dataverse and model-driven apps
38%03Demonstrate Dynamics 365 Customer Insights capabilities
13%04Extend and enhance Dynamics 365 Sales capabilities
13%Working knowledge of Dataverse and a sales process.
Associate level — Role-based credentials for practitioners with hands-on experience.
Preview 25 supported questions before unlocking the 81-question MB-280 bank.
Community-contributedCompiled from publicly posted community exam discussions. Contributed by third parties rather than written here, so accuracy varies and most items carry no explanation. Progress and bookmarks stay in this browser.
Answer support: 0 explanations, 81 questions with candidate context and 0 questions with direct citations. Bank updated .
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Compiled from exam discussions posted publicly by other people on ExamTopics. Copyright in each contribution rests with its original author; it is reproduced here for study. Not verified by us — most items carry no explanation. To request removal, see our content policy.
The exam is scheduled for 1 hour 40 minutes. Microsoft does not publish a fixed question count for this exam.
700 / 1000 (scaled). Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$165. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
Working knowledge of Dataverse and a sales process.
The exam guide covers Implement Dynamics 365 Sales, Configure and customize Dataverse and model-driven apps, Demonstrate Dynamics 365 Customer Insights capabilities and Extend and enhance Dynamics 365 Sales capabilities. The full weighted breakdown is listed above.
Yes — this exam has 81 practice questions available here, each with the correct answer marked. They are community-contributed, compiled from exam discussions posted publicly by other people rather than written here, and most do not carry an explanation.