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Start guided practiceA non-technical Cisco specialist exam: the customer success role, adoption frameworks, barriers to value realisation, and the lifecycle from onboarding to renewal.
Cisco Customer Success Manager (DTCSM) is Cisco's associate-level it operations & support certification, sat as exam 820-605. The exam runs for 2 hours and presents up to 55 questions, with a pass mark of Variable — Cisco does not publish a fixed cut score. It costs US$300 at the standard rate.
Confirm these details on the official Cisco page before booking — vendors adjust format and pricing without notice.
Some forms include unscored trial questions
Standard rate, before local taxes
No technical prerequisites.
Associate level — Role-based credentials for practitioners with hands-on experience.
Preview 25 supported questions before unlocking the 104-question 820-605 bank.
Community-contributedCompiled from publicly posted community exam discussions. Contributed by third parties rather than written here, so accuracy varies and most items carry no explanation. Progress and bookmarks stay in this browser.
Answer support: 0 explanations, 90 questions with candidate context and 0 questions with direct citations. Bank updated .
Choose an answer, reveal the key, and review available explanations, citations and candidate context.
25 questions free
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Compiled from exam discussions posted publicly by other people on ExamTopics. Copyright in each contribution rests with its original author; it is reproduced here for study. Not verified by us — most items carry no explanation. To request removal, see our content policy.
Cisco lists up to 55 questions, to be completed in 2 hours. Question counts can vary slightly between exam forms, and unscored trial questions are sometimes included.
Variable — Cisco does not publish a fixed cut score. Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$300. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
No technical prerequisites.
Yes — this exam has 104 practice questions available here, each with the correct answer marked. They are community-contributed, compiled from exam discussions posted publicly by other people rather than written here, and most do not carry an explanation.